Feature Requests

I imagine you guys must have something similar planned, but I really need to make use of the WHATSAPP integration. The Take Over was GREAT on Facebook and Instagram. I need exactly the same option for WHATSAPP, since I have an inbox connected via API where I can take part in the conversation once the bot is stopped. I imagine that later on you will implement a more appropriate solution, but if you could speed up the TAKE OVER button for WHATSAPP, I would really appreciate it. I would also like to suggest: TAKE OVER KEYWORD (Refers to a keyword by the agent, which when detected would trigger the TAKE OVER, saving time)

Handoff questions that can't be answered by the AI to an agent or when the customer requests a human agent.

I am an enthusiastic user of Chatbase and value its capabilities immensely. However, I recently came across a new tool that has been launched by OpenAI, which I believe would greatly enhance the utility and efficiency of Chatbase. OpenAI has introduced 'Function Calling' for their models gpt-4-0613 and gpt-3.5-turbo-0613. With this, developers can describe functions to these models, which can then intelligently output a JSON object containing arguments to call those functions. This functionality serves to create a more reliable connection between GPT's capabilities and external tools and APIs. A significant aspect of this feature is that it allows the models to detect when a function needs to be called (based on user input) and to respond with JSON adhering to the function signature. This opens up exciting possibilities like creating chatbots that answer questions by calling external tools, converting natural language into API calls or database queries, and even extracting structured data from text. This ability to convert natural language into actionable API calls will substantially augment our interaction with the Chatbase platform. Considering the power and versatility this new feature brings, I kindly request the Chatbase team to consider implementing the ability to pass Function Calling via your API. This would seamlessly integrate with OpenAI's API, bringing considerable value-addition to your current and future customers. I am confident that the integration of this feature would significantly elevate the experience of using Chatbase and amplify the range of functionalities it currently offers. Link to OpenAI blog post: https://openai.com/blog/function-calling-and-other-api-updates

MAKE integration to send messages from chatbase

When working on a large website with hundreds of pages, some improvements could help a lot. I can imagine uploading a sitemap with all pages we wanna use (for example exporting all posts from Wordpress but not pages). Or straight up Worpdress plugin ?

Instead of uploading actual sitemaps on a daily basis, the bot should be able to crawl it automatically.

As a chat bot. Chat base can release AI agents that can do actionables like other AI agents in the market

Currently, the chatbot uses a single welcome message regardless of the language settings. For example, on the French version of the website, the message is: "Bonjour ! Comment puis-je vous aider ?" We would like for example for the German version of the chatbot to say: "Hallo! Wie kann ich Ihnen helfen?" The same applies to placeholders and predefined questions.

Currently, the chat delivers messages in chunks, which can create a choppy and unnatural conversation flow, especially when interacting with a bot. While we don't aim to hide the bot's nature, a more seamless communication experience can enhance user satisfaction and lead generation effect. Proposed Solution: Introduce a delay mechanism for message delivery, allowing the bot to compose messages in their entirety before sending them to the user. This delay can be: Fixed: A predetermined delay of 3-10 seconds, simulating a more natural typing pace. User-Configurable: Allow users to adjust the delay duration based on their preference, striking a balance between realism and response time. Benefits: Improved User Experience: A smoother message delivery creates a more engaging and human-like conversation flow, even when interacting with a bot. Enhanced Realism: The delay mimics natural typing patterns, making the bot's responses feel less robotic and more conversational. Customization: The optional nature of this feature allows users to tailor the chat experience to their liking. Additional Considerations: Visual Feedback: During the delay, provide a visual indicator (e.g., typing indicator, progress bar) to inform the user that the bot is composing a message. Timeout: Set a maximum delay duration to prevent excessive waiting times for users who prefer quicker responses. Analytics: Track user preferences for delay settings to optimize default values and overall chat experience.

Current versions of most chatbots do not provide adequate user interaction via screen readers. Navigating a chat via keyboard is difficult and time consuming. Not my article but some food for thought as it pertains to other issues with chatbot accessibility: https://blog.usablenet.com/ai-chat-bot-accessibility-issues-from-a-blind-users-perspective Thank you! Brandon Schefstad