Feature Requests

Hi Yasser (or whoever runs this company now) I really liked ChatBase, but I’ve been keeping an eye on this forum for quite a while now and absolutely nothing seems to happen on your part. People keeps writing good ideas and ways to improve, but I see no action on the development front. If you have for some reason abandoned your service I think I would be nice for people to know, so that they do not keep writing suggestions that nobody sees or act upon. Best regards, Jesper

Please diversify your offerings by enabling support for OpenRouter API and models. We would rather use GPT-4 through Openrouter than through Open AI due to cost savings and less restrictions.

The dashboard shows all the chatlogs. There should be a filter to choose/select the chat with the user’s provided email address in the leads or the chat ID. In a day we are getting 100+ chats and scrolling down all the way to select the chat to revise the answer is really really really time-consuming. It would be best to jump into the chat directly if we have the option to filter the chats using the chat ID at least.

Please provide a detailed user guide showing how to ensure we get the best results from our chatbots. You know best how you've programmed the bot in the backend and understand better what limitations are there and what we can do to achieve our singular goal (to get best responses from our docs provided). Please help produce some guide/tips for the recommended format/layout of the text in our pdf docs or website pages (eg. how best to present table content), strategies for crafting effective system prompts, tricks for making best use of the Q&A section of training the bot, etc. These would go a long way.

At the moment the ChatBot doesn't match the style and theme of my webapp. Looks a bit cheap and tacky. Google Font integration is a low hanging fruit to make it look luxe.

When using the bot to answer students of an online course, it'd be great to be able to : 1) upload a document with the information AND associated url of the course lesson 2) have the bot answer and link to the appropriate lesson for further info I realize in the beginning it would probably only be possible with website crawling of course, but it would be great with documents too, for private content like video courses.

Handoff questions that can't be answered by the AI to an agent or when the customer requests a human agent.

Using a Youtube video channel link or a link of Youtube video links as source

We believe that improving Chatbase analytics would not only benefit your users but also strengthen your position in the market. Thank you for considering our feedback. Analytics Data Export Capabilities: Enhancing your platform's analytics with export functionalities would significantly increase its utility, making it easier to share statistics with chatbot owners. Competitive Advantage: Enhanced analytics can significantly set your chatbot apart from competitors. Businesses like ours look for platforms that enable data-driven decision-making, and by offering more comprehensive analytics, you'd be meeting a crucial market demand. User Experience Optimization: Understanding how users interact with the chatbot in more detail is essential for us. This data allows businesses to tailor the chatbot experience to better meet user needs, leading to higher satisfaction and retention rates. ROI Demonstration: Currently, it's challenging for us to calculate the return on investment for using your chatbot due to the limited analytics. By providing deeper insights into the chatbot's performance, businesses can more easily justify the cost and continue investing in your platform. Data-Driven Improvements: Access to actionable insights is key for making informed improvements to the chatbot. More advanced analytics would ensure that the chatbot evolves based on user feedback and interaction patterns, keeping it relevant and effective. Customization Needs: Every business has unique objectives and KPIs. Customizable analytics would empower us to focus on the metrics that matter most, enhancing the strategic value of your chatbot for our operations. Trust and Transparency: Providing detailed and accessible analytics fosters a sense of trust and transparency. Knowing that we can monitor and evaluate the chatbot's performance in real-time reassures us of its value and your commitment to quality.