Live Chat | Voters

Live Chat

in progress

Yasser Elsaid

Handoff questions that can't be answered by the AI to an agent or when the customer requests a human agent.

May 22, 2023

Mark Hickman

There was a deal on something called answerly on Appsumo, that had live escalation.

Renate Kapl

Switch to Human would be great

86a033fb24

This feature is so essential, any updates on when to expect this? Really don’t want to find alternative chatbot services that have this feature already.

Marlon Tanyaradzwa Tugwete

any update on this ?....we have been waiting long for this

Rob Tourtelot

Any ETA? Timing on this will mean staying with Chatbase or finding another platform, as not having this is a dealbreaker for us.

José

Rob Tourtelot Same here, please any ETA?

Karl van Reenen

Please please be done before Q4.

Tri Ryuzaki

Any ETA for this?

Jeremy Chambers

Tri Ryuzaki Try out https://gpt-trainer.com/. It's got live chat support via web widget, WhatsApp, FB Messenger, Instagram, etc.

Jeremy Chambers

Tri Ryuzaki I also have a 50% off promo code as a whitelabel partner. Apply SwitchGPT50 during checkout to receive 50% off any subscription FOREVER.

Rob Tourtelot

Jeremy Chambers GPT Trainer is great, but for a two-person agency just ramping up, the MRR/rev share numbers were a killer for us, hence our switch to Chatbase. I'd pay $200/mo and give up a 15% rev share, but we need white-labeling, a better rev share (not 40%) AND time to scale up with this new product, which is why GPT Trainer didn't work for us. Otherwise, we loved it.

Tri Ryuzaki

Can't wait for this

Kim Alex

Try out https://www.chat-data.com/
Live Chat escalation is supported at cheaper price
https://cookbook.chat-data.com/docs/live-chat-escalation

Frank Simon

Kim Alex I try it out today and it is surprisely identical in the UI than Chatbase, but has more Features. So far only small Downsided: The WebHook require a higher Plan than with Chatbase. Chatbase has Team Accounts (what I did not need) and Chatbase has now the easy Integration in WhatsApp that did not require an Developer Account (what in the moment I did not use, as I do WhatsApp and Facebook via make.com anyway). Beside that it has some some interesting Features for me like Feedback for an Answer, Zendesk, more influence on Lead Messages and maybe in the future WooCommerce Integration.

I consider to switch, but will do first more testing. So far quick response and it seems the Chatdata Support has more direct access to the Code and can make changes.

RexWars

it has been an year and 3 days, still not done?? Please finish it I really want

Jeremy Chambers

RexWars Check out GPT-trainer.com. It's got live chat implemented already and has a lot more features. Cheaper in general too.

RexWars

Jeremy Chambers yeah I already considered it

Jeremy Chambers

RexWars What are your thoughts?

RexWars

Jeremy Chambers its good but expensive for my country, because a dollar is 5x times more valuable than my currency. It has a lot of cool features, but the only problem is that its expensive.

Jeremy Chambers

RexWars I have a 50% off promo code as a whitelabel partner. Apply SwitchGPT50 during checkout to receive 50% off any subscription FOREVER.

→